“What makes the world go round?” Money, Music, and, of course, People. If you ask me, I’ll say, “Send App connects all three.” Since we started in 2021, we’ve supported thousands of Africans, both at home and abroad, to connect no matter the distance. We’ve worked with a Grammy-winning artiste,  and a World Record holder. We’ve also improved the app to serve you better. 

But, many people still think twice about making international money transfers into and across Africa. This is mainly because we are all scared of losing our hard-earned money to fraud. Fear not! Send App by Flutterwave understands your concerns and has taken different measures to safeguard your money against fraud.

  1. KYC and Identity Verification: To protect you and all our other customers against fraud, Send App follows a thorough Know Your Customer (KYC)  and identity verification process. This ensures that all users provide valid and verifiable information before being able to make any payments.
  1. Biometric Verification: For enhanced user identification and security before and during payment transactions on Send App, we employ biometric verification methods, such as fingerprints or facial recognition. 
  1. Two-Factor Authentication (2FA): Flutterwave implemented two-factor authentication to provide an additional layer of security for all Send App users. It involves sending a different verification code to your registered mobile number or email to (re)confirm that you’re the one performing the transactions.
  1. Transaction Monitoring: We monitor transactions in real time to detect unusual patterns or high-risk ones. Send App is built on the Flutterwave system, which is designed to maintain different thresholds for transaction amounts and frequencies. Thus ensuring we catch any suspicious activity and take additional security actions when necessary.
  1. Geographic Restrictions and Anomaly Detection: Send App has geographical restrictions on transactions, and we’ve incorporated anomaly detection systems into it. Essentially, transactions that deviate from your typical behavior or occur in unfamiliar locations are promptly flagged by our system. With this, your fund is further protected from unauthorized access. 
  1. Payment Confirmation Mechanism: Flutterwave implements a secure payment confirmation mechanism to ensure you receive timely and accurate information about your payment and its status. Thus, you get receipts and confirmation emails to keep track of your transactions. 
  1. Customer Support Security Protocols: We have well-defined security protocols for our customer support to authenticate all your support communications so you always talk to the appropriate people. In addition, remember to contact us only via our official contacts hi@flutterwavego.com and avoid disclosing your sensitive information via unauthorized support channels.
  1. Legal Protections and Compliance: Flutterwave ensures compliance with international and local regulations governing financial transactions and data protection. Adhering to these ethical standards and legal requirements is part of our commitment and payment promise to always safeguard your interest and ensure you have the best experience with Send App. 

In sum, when we say the Send App by Flutterwave is secure and safe for you to put your money where your heart is, we mean it. We use the same infrastructure that powers some of the biggest companies in the world for Send App. This means the safety and security of your funds is guaranteed. So, let’s continue making the world go around by using Send App for international money transfers.   

Published by Temitope Bamidele

Risk and Anti-Fraud